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Excellent 4.8 / 5
Frequently Asked Questions
Got a question? Here's how to reach us.
Got a question? Here's how to reach us.
Nell does not own a smartphone, but her former patrol intern (now in Wilmington) and the Craft Folk team personally respond to every email — usually within one business day.
You can reach us:
- Mon – Fri: 9:00 AM – 5:00 PM ET
- support@craft-folk.com
Can I return the chime if it isn't right for me?
Can I return the chime if it isn't right for me?
Of course. Nell only wants the chimes hanging where the wind can find them. If yours does not sing on your porch the way it should, email us within 30 days and we'll send a prepaid return label — no forms, no hassle.
How is each chime actually made?
How is each chime actually made?
Every chime is cast bronze with an antique patina finish, then assembled and hand-tuned by Nell herself in a 16×20 ft converted garage workshop behind her cottage in Buxton, NC — two blocks from the dune line at Cape Hatteras National Seashore.
Each of the four bronze tubes is hand-cut, filed at a half-degree slope, and tuned by ear — one chime at a time, no batch tuning, no machines. Nell's final check is against a single bronze fragment she keeps in the front pocket of her work apron. It snapped off a tube on an August morning in 2019, the day of the highest Loggerhead dawn nest count she ever had at Cape Point. It rings between E and F — the frequency of the surf at Cape Point at dawn in late August. Every chime gets that check before it ships.
This is the final batch. After these, the tuning hammer goes down.